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Work: This conversation below shows the basis for a telephone conversation involving a complaint.

Tao Loon Company (Sales Office):  Good morning, Thanks for calling Tao Loon Company, Sale Office, Eveysha Garcia speaking. 

Berraondo S.A: Hi, I am Emanuel calling from Berraondo S. A.  

Tao Loon Company (Sales Office): How can I help you today?

Berraondo S.A:  I am calling for information about the order HF5618 because few weeks ago I ordered 20 printers and I have only received 17. 

Tao Loon Company (Sales Office):  Really? We’re sorry for the inconvenience.

Berraondo S.A:  I also want to notify that this is note the first time I received an incomplete delivery.

Tao Loon Company (Sales Office):  It may be an error in order administration but I will notify the situation.

Berraondo S.A: I am very unhappy with this company, but I need the three printers urgently because your delays are costing us unhappy customers.

Tao Loon Company (Sales Office):  I really don’t know what to say because I don’t know for what reasons this is happening but let me inform you that the printers are in stock.  

Berraondo S.A:  I need them as soon as possible. I would like to know exactly when they will be marketing them.

Tao Loon Company (Sales Office):  Next Monday dear client, we promise that you will receive your delivery without failure.

Berraondo S.A:  Are you sure that I would have them by Monday? I want them dispatch right now.  

Tao Loon Company (Sales Office):  I’m really sorry, but express regret is not possible right now.

Berraondo S.A: ok the, but I want an email to confirm dispatch now. Is it possible?

Tao Loon Company (Sales Office):  Of course and once again we are really sorry for the inconvenience. Have a nice day